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UPDATE: Couple gets delayed wedding video 6 weeks after Boston 25 story

BEVERLY, Mass. — UPDATE: Minutes after Boston 25's story aired, videographer Mathew Provost emailed both Boston 25 News and client Lisa Maloney, promising to send the edited wedding videos within two weeks. Nearly six weeks later, the Maloneys received their videos. Provost attributed the delay to a new baby and the loss of two employees, among other reasons.

Beverly newlyweds are pleading for the Rhode Island videographer who shot their wedding to give them the video they paid for.

Lisa and Marc Maloney, who were married in Newport, Rhode Island, on Oct. 1, have been calling and emailing Studio Seven7 Films since January, also reaching out on social media.

But the owner, Mathew Provost, who the Maloneys say shot the wedding himself, has not answered their messages.

"You do it one time. You get married one time. It's one of the biggest things of your life," Marc said. "And you want to be able to relive that and show your kids that."

The last they heard from Provost was during their reception, when he left with what he said was plenty of footage, promising the edited videos around Christmas, the couple said.

A contract both parties signed shows the couple paid $2,500. It also details a deadline of three to five months for the final product - March 1, at the latest.

"We did pay a lot for the video, but the more important thing is our memories, our being able to relive the moments," Lisa said. "I just want to hear back from him, because it's just unsettling to know he's just missing, that he won't respond all."

FOX25 reached out Provost Sunday by phone at three phone numbers listed on the Studio Seven7 Films website and the wedding contract. A woman who answered a phone number on the contract denied it was Provost's line. One voicemail box was full, and another line went unanswered.

FOX25 visited the Warren, Rhode Island address listed for the studio. Although there were Studio Seven7 Films signs inside and outside the multi-unit building, a flier on the door to the individual studio advertised a different business, indicating Provost's studio may have moved.

No one answered the door at Provost's Barrington, Rhode Island, home.

The Maloneys have reported the business to the Better Business Bureau and were referred to the attorney general.

But all they want is their precious raw video and to warn other potential clients.

"If we could just get the raw footage, we'd be happy to have friends break it down," Marc said. "At the very least, hopefully other people won't run into this situation."